Frequently Asked Questions

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Fill out our catering form, and we’ll contact you within 2 business days. The catering form gives us all the details so we can confirm your menu selections, calculate a price, and get back to you with everything you need to be the hero of your next event!

Please fill out our wholesale form and provide us with your business details and information and we will get in touch with you shortly!

Gift card balances can be checked online or by asking a cashier at any of our eight locations.

At this time, gift cards can only be used at our physical locations (the good news is that there are 8 of them!). If you’d like to gift someone Opus coffee beans or merch using our online resources, you can ship it directly to them – or even sign them up for a subscription on you!

We roast throughout the day Monday through Thursday at our HQ in Gainesville, FL. Orders received on the website will ship within 2 business days (Mon – Fri).
Your products will be delivered to the location you chose within 2 business days. We suggest that you wait another business day after you receive shipping confirmation to pick up your product.

The best way to contact us is to email hello@opuscoffee.com

First off, HANG ON TO YOUR RECEIPT! You’ll need it to return your item. If your item has a manufacturer defect (lid does not close or seal properly, for example), we would be happy to replace it within 30 days of purchase with receipt. Please return your item to the location in which you purchased it. Porcelain and Plastic Mugs and Tumblers may become brittle and break over time. This is considered normal wear and tear. Your mugs and tumblers will have a longer lifespan if you wash them by hand only. Thermos Tumblers have a lifetime warranty. If after 30 days an issue arises with your Thermos Tumbler, please call Thermos customer service directly at 1-800-831-9242.

Coffee should be stored out of the light in a cool, airtight container. If you have any further questions, email us at hello@opuscoffee.com.

There are so many ways to brew your Opus Coffee! Check out our Brew Guide for our experts’ recommendations on the most popular options.

To use Opus coffee in your coffee pod (eg, Keurig) machine, choose our flat bottom filter grind.